Website Support Agent (RAG + Email Escalation)

Delivery period: within 14 days

The Website Support Agent (RAG + Email Escalation) is a smart automation that provides 24/7 conversational customer support on your website.

It uses Retrieval-Augmented Generation (RAG) to deliver accurate, context-aware responses directly from your knowledge base, and can automatically escalate unresolved queries via email to your human support team.

This AI-driven workflow ensures no customer query is ever missed — maintaining professional communication, consistent tone, and instant assistance for your visitors.

Key Features

• 💬 Chat Trigger Integration: Automatically responds when a user sends a website chat message.

• 🤖 AI Support Agent: Generates dynamic, human-like responses powered by the OpenAI Chat Model.

• 🧠 RAG-Enhanced Knowledge Search: Fetches the most relevant data from your documentation or database.

• 🗃️ Postgres Chat Memory: Maintains contextual memory for ongoing, multi-turn support conversations.

• 📧 Email Escalation System: Sends unresolved or complex queries directly to a support email inbox.

• 🔄 Full Automation Flow: Combines chat response, database memory, and escalation logic into one self-running workflow.

Workflow Breakdown

💡 Phase 1: Chat Input Detection

• Trigger activates on new incoming messages.

• Captures user message, timestamp, and session data for processing.

🧠 Phase 2: Context-Aware Response

• AI Agent connects to:

  • OpenAI Chat Model for intelligent response generation.

  • Postgres Chat Memory to recall prior interactions.

  • RAG Questions Tool to retrieve real-time, relevant data from your content base.

📧 Phase 3: Escalation & Delivery

• If confidence score is low or issue is complex → automatically sends a structured email with chat details to the human support inbox.

• Ensures seamless human handoff without user interruption.

Ideal For

• SaaS Platforms

• Customer Support Teams

• E-Commerce Websites

• Tech Product Landing Pages

• AI Helpdesk Startups

Benefits

✅ Reduces manual support workload
✅ Guarantees quick, accurate, and data-backed responses
✅ Keeps chat context with memory persistence
✅ Auto-escalates to human team when needed
✅ Works 24/7 — consistent, reliable, and scalable